Privacy Policy

Personal Data Protection Policy

j-Grab Inc. complies with the Personal Information Protection Law and other laws regarding the personal information acquired and handled by us in support of opening and building cross-border EC sites, maintenance, various procedures and etc.. We (j-Grab Inc. ) are actively working to protect personal information as part of our information security activities in order to ensure the peace of mind of our customers. In order to realize this, in the activities of personal information protection, we have established this policy, built rules and systems based on this policy as "personal information protection management system", and are expanding it as company-wide activities.

1. About the acquisition, use and provision of personal information

Appropriately obtain personal information handled through business activities and personal information of employees engaged in business , the personal information will be handled and used appropriately within the scope of the purpose of use. We will not use the Personal Information beyond the purpose and consent of the person, and we will not provide it to third parties. In addition, we will conduct regular employee training and internal audits as measures to ensure that behavior.

2. About the compliance with laws and regulations

When handling personal information, we confirm and comply with laws and regulations such as the Personal Information Protection Law, as well as related guidelines, national guidelines, ordinances, and other norms.

3. About the Implementation of security measures to protect personal information

In order to ensure the safe and appropriate handling of personal information, we have organised a management system called “personal information protection management system", centered on personal information protection managers.In addition, we will endeavor to prevent the loss, destruction, falsification, damage, leakage, etc. of personal information through education for each employee.Also, through daily checks and internal audits, we will detect improper handling at an early stage, investigate the cause of the problem, correct it, and strive to prevent recurrence.

Posts on this site include embedded content (videos, images, posts, etc.). Embedded content from other sites behaves exactly as if a visitor visited that site.

4. Complaints and consultation regarding the handling of personal information

If you leave a comment, the comment and its metadata will be retained indefinitely. This is for keeping comments in the moderation queue, so that the follow-up comments are automatically recognized and approved.

If there are users registered on this site, we will save the personal information they provide on their user profile page. All users can view, edit and delete their personal information (but not change their username). Site administrators can also view and edit that information.

5. Continuous improvement of personal information protection management system

In order to realize the protection of personal information in response to changes in our business environment, social conditions, advances in information technology and etc., we will flexibly review the "personal information protection management system”, level-up our continuous efforts and strive to improve.

j-Grab Inc.
Representative Director Akihiko Yamada
Enactment date October 1, 2018

For inquiries regarding this policy and personal information handled by our company, please use the contact as shown below. 。
[Personal information inquiry window]
email:[email protected]

Disclosure matters regarding personal information

Purpose of use of personal information held by the j-Grab Inc.

The purpose of use of personal information acquired by j-Grab Inc. through the person or business partner is shown in the table below. If you would like to know more about the purpose of use, please check the table below first. In addition, personal information marked as "disclosure" is the information that will be disclosed to the individual at our company (notification of purpose of use, disclosure of personal information, correction, addition or deletion, suspension of use, erasure and suspension of provision to third parties).If you wish to disclose your personal information, please contact us after confirming the request procedure shown in the table below.

[Personal information held and the scope of its purpose of use]

Personal information handling for cross-border EC site production and EC mall store opening support service At the production stage of the cross-border EC site, it is to use the personal information of the operator, to contact the business partner, and to carry out the contract details
Personal information handling for the sale of software packages For managing ordering procedures, sending various information to purchasers, and managing licensed users
Personal information handling for the "IT Introduction Subsidy" application support service To contact business partners
Personal information handling for the participants of the seminars organized by j-Grab Inc. For management of contact with seminar participants and execution of business activities equivalent to these
Personal information handling for the participants of the seminars organized by other companies For management of contact with seminar participants and execution of business activities equivalent to these
Personal information handling for the Person In Charge of the business partners To provide customers with various services’s proposal and provision, such as business management, communications, billings, and payment management
Personal information handling for various inquiries To send various materials to answer your opinions and questions
Personal information handling for employees For business communication for personnel, general affairs, various business management, and for contact and response in the event of an emergency
For business contact and contact / response in the event of an emergency For the document preparation for retirement, personnel management work, and the contact after retirement

Procedures for responding to requests for disclosure of personal information, etc.

Only the person or his / her agent can make a request for notification of the purpose of use, disclosure of personal information, etc.

In order to confirm that the requester is the person or the agent, please request the disclosure of personal information at the following dedicated contact point for our company (personal information inquiry contact point). We will send you the "Personal Information Inquiry Application Form" specified by us.

Please fill in the required items, enclose the identity verification material and a stamp worth 300 yen as actual work cost (only if you wish to notify the purpose of use and disclose personal information), and contact us again by mailing the documents to us. (If the official certificate is used as personal identification material, please black out information on it except for the part that can be used to confirm the identity of the person, such as name and address). If there is something that is not included in the "Personal Information Inquiry Application Form" or your identity cannot be confirmed, we will contact you with the information provided. In addition, we will respond promptly upon arrival of your mail, but please do note that it may take several days for your mail to arrive.

[Application for disclosure of retained personal data]

Contact point for personal information inquiries:
14-1 Sakuragaokacho, Shibuya-ku, Tokyo 150-0031 Hatchery Shibuya
email: [email protected]
Personal Information Protection Manager: Akihiko Yamada, Representative Director

Please feel free to contact us.


Weekdays from 10:00 to 22:00 / Saturdays, Sundays, and holidays from 10:00 to 20:00