Privacy Policy

Personal Data Protection Policy

We are committed to protecting the personal information we collect and handle in the course of supporting the opening and construction of cross-border EC websites, as well as the maintenance and various procedures. In addition to complying with the Personal Information Protection Act and other laws, we actively protect personal information as part of our information security activities in order to ensure the security of our customers and business partners.In order to achieve this, we have established a policy for the protection of personal data and have developed a company-wide "Personal Data Protection Management System" with rules and systems based on this policy.

1. Regarding the acquisition, use and provision of personal information

In addition to the appropriate acquisition of personal information through our business activities and the personal information of our employees, we will handle personal information appropriately within the scope of the purposes for which it is used, and will not use it for purposes other than those set out in our business activities or provide it to third parties without the consent of the individual concerned. In order to ensure that this is the case, regular employee training and internal audits will be carried out.

2.Regarding the compliance of Laws and Regulations

When handling personal information, we confirm and comply with the Personal Information Protection Act and other laws and regulations, as well as relevant guidelines and other national guidelines, regulations and other norms.

3. Regarding the Implementation of security measures to protect personal information

In order to ensure that personal information is handled safely and appropriately, we have organized a management system centered on a personal information protection manager as part of our "Personal Information Protection Management System", and through training of each and every employee, we strive to prevent the loss, destruction, falsification, damage, leakage, etc. of personal information. In addition, through daily checks and internal audits, we will detect any inappropriate handling of personal information at an early stage, investigate the cause of the problem, correct it, and strive to prevent its recurrence.

4. Complaints and consultation regarding the handling of personal information

For complaints and consultations regarding the handling of personal data, we have set up a "Personal Information Inquiry Desk" as a reception point and will respond promptly and without delay, respecting the wishes of the individual concerned. If you leave a comment, the comment and its metadata will be retained indefinitely. This is so that we can automatically recognise and approve follow-up comments instead of retaining them in the moderation queue. If you are a registered user on this site, we will store the personal information you have provided on your user profile page. All users are able to view, edit and delete their personal information (but not their username). The site administrator can also view and edit this information.

5. Continuous improvement of personal information protection management system

In order to protect personal information in response to changes in our business environment, social conditions, and advances in information technology, we will flexibly review our "Personal Information Protection Management System" and strive to continuously improve and upgrade our efforts.

j-Grab Inc.
Representative Director Akihiko Yamada
Enactment date 1st October 2018
Last revision date 15th April 2021

If you have any questions about this policy or the personal information we hold about you, please contact us at
[Personal Information Inquiry Desk]
Email:[email protected]

Personal Data Disclosure

Purpose of use of personal information held by the j-Grab Inc.

The following table sets out the purposes for which we use the personal information we collect from you or through our business partners. If you wish to be notified of the purpose of use, please check the table below first. In addition, personal information marked as "disclosed" is personal information that we are able to disclose to you (notification of the purpose of use, disclosure of personal information, correction, addition or deletion of the content of the disclosed information, suspension of use, deletion and suspension of provision to third parties). If you wish to request disclosure of your personal information, please contact us after confirming the request procedures in the table below.

[Personal information held and the scope of its purpose of use]

Personal information handled during the creation of cross-border e-commerce sites and support services for opening e-commerce malls To use the personal information of the operator during the production stage of the cross-border e-commerce site, to communicate with the customer and to carry out the contractual terms.
Personal information handling for the sale of software packages To manage the ordering process, to send various information to purchasers and to manage licensed users
Personal information handled for "IT introduction subsidy" application support services To communicate with our customers
Personal information handling for the participants of the seminars organized by j-Grab Inc. For management of contact with seminar participants and execution of business activities equivalent to these
Personal information handling for the participants of the seminars organized by other companies For management of contact with seminar participants and execution of business activities equivalent to these
Personal information handling for the Person In Charge of the Customers For business management, communication and (billing and payment management) in order to propose and provide various services to our customers.
Personal information handling for various inquiries To send you information and materials to answer your questions and comments.
Personal information handling for our employees For human resources, general affairs and various business management purposes, to communicate with our employees in the course of business and to contact and respond to our employees in the event of an emergency.
For business contact and contact / response in the event of an emergency For the document preparation for retirement, personnel management work, and the contact after retirement

Procedures for responding to requests for disclosure of personal information, etc.

Only the person or his / her agent can make a request for notification of the purpose of use, disclosure of personal information, etc.

In order to confirm that the requester is the person or the agent, please request the disclosure of personal information at the following dedicated contact point for our company (Personal Information Inquiry Desk). We will send you the "Personal Information Inquiry Application Form" specified by us.

Please fill in the required items, enclose the identity verification material and a stamp worth 300 yen as actual work cost (only if you wish to notify the purpose of use and disclose personal information), and contact us again by mailing the documents to us. (If the official certificate is used as personal identification material, please black out information on it except for the part that can be used to confirm the identity of the person, such as name and address). If there is something that is not included in the "Personal Information Inquiry Application Form" or your identity cannot be confirmed, we will contact you with the information provided. In addition, we will respond promptly upon arrival of your mail, but please do note that it may take several days for your mail to arrive.

[Contact to apply for disclosure of retained personal data]

Personal Information Inquiry Desk:
Hatchery Shibuya, 14-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Japan
Email: [email protected]
Personal Data Protection Manager: Akihiko Yamada, Representative Director


If you have any questions, please feel free to contact us

If you wish to contact us by phone

+81 03-5728-2095

Weekdays 10:00 - 20:00 (JST)
*Please contact us via the "Contact Us" form when it is outside of business hours.