Government / Municipality
Cross-border EC Support Services
Companionship support from cross-border EC experts
J-grab provides a wide range of cross-border EC support services for local governments, chambers of commerce and industry, regional support businesses and financial institutions. We provide support for local sales businesses to expand their business overseas, expand sales channels for prefectural products, and provide solid companionship support by cross-border EC experts who actively work for JETRO, SME Support Japan and The Small and Medium Enterprise Agency.
What j-Grab can do for you in cross-border EC
The cross-border EC support does not end with the opening of an overseas EC mall or cross-border EC store on behalf of the seller. We provide one-stop support in the three aspects of cross-border EC: opening a shop, attracting customers, and managing the shop. We also offer seminars on cross-border EC for self-reliance, photography workshops, SNS advertising agency services, subsidy applications and advice.
Shop Opening Support
Goals, challenges and budgets vary greatly from business to business. j-Grab will conduct in-depth interviews to understand your current situation, identify your challenges, and advise you on the most appropriate support for your local government, chamber of commerce, regional support business and financial institutions.
Attracting Customers Support
We will approach overseas customers with prefectural products through a specialised cross-border EC customer attraction measure. The scheme is designed to maximise the number of visitors to your business by linking it to your overseas EC site or eBay store. In addition, we use the coupon service "j-coupon" to further increase customer traffic.
Our cross-border EC experts actively support local governments, chambers of commerce, regional support businesses and financial institutions. Follow-up services include cross-border EC seminars, translation, products listing, payment processing, product shipping and returns. We are available 24 hours a day, 365 days a year.
Two selectable Cross-border EC support for local governments
At j-Grab, we offer two types of cross-border EC support packages based on the track record and knowledge of cross-border EC support services for local governments, chambers of commerce, regional support businesses, and financial institutions, which are "substitute support type" and "self-sustaining support type”, tailored made for your needs.
Substitute Support Type
This is a Substitute-type support package based on the experiences of the "cross-border EC support project" implemented for the Tokyo Metropolitan Small and Medium Enterprise Support Center, Fukushima Prefecture, etc., for the small businesses that unable to run cross-border EC projects on their own.
Targeting the global marketplace to sell in 200 countries around the world, such as eBay and “Taobao" in China, j-Grab handles and take care of all the troublesome work such as list the products on behalf of the business operator(after business operators selected the products) , working closely with the business operators and supporters during the sale, international shipping and settlement after sales, returns and refunds.
Self-sustaining Support Type
This is an self-sustaining-type support package based on the experiences of the "cross-border EC support project" implemented for the Fukuoka Prefecture and the financial institutions, which j-Grab will provide follow-up support until the businesses can build cross-border EC sites, open and sell at EC malls such as "eBay" and "Taobao" by themselves.
n order to help the business operators to acquire know-how and techniques related to sales, we will hold cross-border EC seminars and workshops multiple times, and will actually guide them to open the EC shop and list the products during the workshop using the computer of the business operators. After that, j-Grab cross-border EC experts will repeatedly provide individual face-to-face consultations to the business operators until they are satisfied.
Experience in providing cross-border EC support to local governments, chambers of commerce, regional support businesses and financial institutions
j-Grab's cross-border EC support services boast the best track record in the cross-border EC industry. j-Grab provides cross-border EC support services for local governments, chambers of commerce and industry, regional support businesses, and financial institutions, such as Tokyo Metropolitan government,and other prefectures, as well as in municipalities.
Tokyo Metropolitan Government
Project name: Cross-border EC Promotion Support Business
Support Package: Substitute Support Type
Target Companies: Cross-border EC promotion support for 50 companies
Target Mall: eBay.com, Taobao, JPDFA
Number of listings: 100 items (about 50 items on eBay)
Governing authority: Tokyo Metropolitan Small and Medium Enterprise SupporT Center
Achievements: 7 products sold in the first month (the project is ongoing)
eBay Store: https://www.ebay.com/str/tokyomall
This project provides promotional support for small and medium-sized enterprises in Tokyo that are looking to develop sales channels in the global (ASEAN, European, US, etc.) and Chinese markets through the use of cross-border EC (Internet shopping for overseas markets). A special site will be set up on eBay for the global market and on Taobao for the Chinese market, and approximately 50 products will be displayed on both sites. (Each company can list up to two products each). In addition to simply listing products, we will also provide detailed support such as sales promotions using SNS and multiple seminars for exhibiting companies.
Each company ships its products to the warehouse of a pre-designated carrier. This carrier will hold the listed products as consignment stock and will ship each order to the international users.
The listing of products is free of charge. However, the company is responsible for the cost of shipping the item, the cost of returning the stock after the listing period has ended, the cost of replacing the item in the event of the item is defected at the time of dispatch to the warehouse, and the cost of returning the item from overseas, etc.
Project Name: Export Promotion of Prefectural Products Cross-border EC Online Shop Promotion Support Project
Support Package: Substitute Support Type
Target Companies:Cross-border EC promotion support for about 100 companies
Target Mall: eBay.com
Number of listings: 50~100 items
Governing authority: The Fukushima Prefecture Tourism & Local Products Association
Achievements: More than double the sales expected by Fukushima Prefecture
We provide support for small and medium-sized businesses in Fukushima Prefecture that wish to develop sales channels in the global market (ASEAN, Europe, US, etc.) by establishing a Fukushima Prefecture cross-border EC store on eBay, using the "eBay cross-border EC (Internet shopping for overseas markets)" service. In addition to setting up an eBay store, "Fukushimaprime", we support businesses in the prefecture that are aiming to expand their overseas sales channels by advertising their products through influencer announcements and advertisements on "JAPAN CRAZE", Japan's largest word-of-mouth FaceBook site for Japan lovers, operated by j-Grab Inc. We will continue to operate the eBay store while expanding the range of exhibitors and products.
The companies simply hand over the sold items to the designated carrier, who takes care of the listed items as consignment and ships them to the international users for each order.
The listing of products is free of charge. However, the seller is responsible for the international shipping costs of shipping the item(s), the system usage fees incurred by eBay, the cost of replacing the item in the event of the item is defected at the time of dispatch to the warehouse, and the cost of returning the item from overseas, etc.
Kiryu City, Gunma Prefecture (Kiryu Chamber of Commerce and Industry)
Support package: Substitute Support Type (interlinked with JAPAN brand development support project)
Target Companies: Cross-broder EC Support for 2- companies
Target Mall: eBay.com
Number of listings: 40 Items（Mainly the Masks produced in Kiryu City）
Governing authority: Kiryu Chamber of Commerce and Industry
Achievements: Scheduled to open around December 2020
eBay Store: https://www.ebay.com/str/kiryucci (Tentative）
Project “Made in Kiryu" turns the corona’s crisis to a chance by selling the masks produced in Kiryu city to the world. j-Grab provide support to The Kiryu Chamber of Commerce and Industry (KCCI) to set up a cross-border EC store on eBay to provide support for small and medium-sized businesses that wish to develop sales channels in the global market (ASEAN, Europe, US, etc.) by establishing a cross-border EC store on eBay. In addition to setting up an eBay store, we support businesses actively seeking to expand their overseas sales channels by advertising their products through influencer announcements and advertisements on "JAPAN CRAZE", Japan's largest word-of-mouth FaceBook site for Japan lovers, operated by j-Grab Inc.
Project Name: Overseas Export Support Project using Cross-border EC
Support Package: Self-sustaining support type
Target Companies: Self-sustaining overseas expansion project for 20 companies using eBay
Target Mall: eBay.com
Number of listings: 3 items per company
Governing authority： Fukuoka Asia Business Centre（Fukuoka ABC）
Achievements: The sales of the selected businesses achieved 200%, and they are continuing to sell independently.
eBay Store: https://www.ebay.com/usr/tadashihayamizu etc.
This is a support for small businesses and SMEs in Fukuoka Prefecture to be able to open and sell their own products on the cross-border EC mall eBay. The techniques and know-how for actually experiencing and buying and selling on eBay and further increasing sales are taught in a personalised tutorial style. A total of four cross-border EC seminars were held: basic, practical, eBay, and photography techniques, as well as individual consultations and companionship support for each company via Skype.
SME Support Japan
Project Name:Cross-border EC Marketing Support Project
Support Package: Self-sustaining support type
Target Companies: Cross-border EC site promotion for 130 companies
Target Mall: eBay, Amazon, Own site, etc.
Number of listings: 100~ products from each company
Governing authority: SME Support Japan
Achievements: Continued selling even after the end of project
The purpose of this project is to promote the development of overseas sales channels and revitalize the Japanese economy by subsidizing part of the expenses required for opening a new cross-border EC mall or building a cross-border EC site at the main target countries those are participating in the Trans-Pacific Partnership Agreement (Australia, Singapore, New Zealand, Vietnam, Malaysia, the United States, etc.), and at the same time providing promotion support. At the same time, we also hold study sessions on cross-border EC to provide opportunities to acquire knowledge and know-how, and conduct matching projects with cross-border EC support businesses to meet business partners. As a program that allows participants to comprehensively learn everything from basic knowledge to actual operational know-how, the first "Basic Knowledge" session and the second "Execution and Planning" session will be held in Tokyo and will be presented by j-Grab's cross-border EC expert Akihiko Yamada. In the "Execution and Planning" session, we provided training on how to create a business plan for execution. In order to acquire the knowledge and skills to take on the challenge of cross-border EC on their own, there was ample time for a question and answer session, and the entire audiences shared their concerns. (Conducted in 2016; conducted for EPA countries in 2018)
Cross-border EC site opening / production cost (initial cost of cross-border EC site opening, cross-border EC site production cost, translation cost, content production cost), up to 1 million yen within 2/3 of the subsidy target cost of cross-border EC site promotion cost, and the amount should be approved by SME Support Japan.
Japan External Trade Organization (JETRO)
Project Name: JETRO New Export Powerhouse Consortium
Support package: Company visit type spot support
Consulation Target: Comprehensive consultation on in-house cross-border EC sites such as overseas EC mall openings, Shopify, Magento, etc.
Governing authority: JETRO
Achievements: Launching a cross-border e-commerce business and improving sales with multiple rounds of spot support
The New Export Power Consortium brings together all the support organisations in Japan to provide a one-stop support service for small and medium-sized companies interested in expanding their business overseas. Our "New Export Power Concierge" is available for consultations and to provide the most suitable services and support for overseas expansion, including cross-border EC.
Consultation contents regarding how to build a cross-border EC site, what the rules and policies are for opening a shop in an overseas EC mall, whether certification is required for cross-border EC sales, which certification to obtain for export, and how to comply with overseas personal information protection regulations.
Ministry of Economy, Trade and Industry: Kanto Bureau of Economy, Trade and Industry
Project Name: JAPAN Brand Development Support Project
Support package 1: [Project type] Initiatives for SMEs to develop new products and services, develop new sales channels and branding to expand overseas and attract new tourism demand.
Support Package 2: [Support Type] Initiatives by private sector supporters and local support institutions to support multiple SMEs to expand overseas and attract new tourism demand.
Subsidy target :Subsidy upper limit: Project Type 5 million JPY, Support Type 20 million JPY Subsidy Rate:2/3
When SMEs, etc. make efforts for development of new products/services, development of sales channels, branding, etc. for nationwide development or overseas development, or when SMEs or local support organizations, etc. provide support for nationwide development, overseas development, or acquisition of inbound demand for multiple SMEs, a part of the expenses is subsidized. The aim is to help local small and medium-sized enterprises (SMEs) to develop their sales channels and establish their brands throughout the country and abroad, and to contribute to the revitalisation of the local economy and the promotion of local SMEs.
Through the use of EC to build a new export business model, such as cross-border EC and crowdfunding, and through the study and research projects in the form of export, such as BtoB and BtoC, j-Grab's Yamada moderated seminars on cross-border EC led by the EC platforms of Yahoo, Amazon, Rakuten, and eBay in order to formulate and share export strategies tailored to each industry and to create successful export cases. We shared lectures on the field of cross-border EC and our achievements in cross-border EC support projects for government and public offices.
j-Grab's approach to cross-border EC support
We have received many enquiries from local authorities, chambers of commerce and industry, regional support businesses and financial institutions regarding cross-border EC support, and several cross-border EC support projects are currently underway.
j-Grab representative Yamada has been appointed as a cross-border EC expert for The Small and Medium Enterprise Agency's "New Leaders" committee, a cross-border EC expert for the JETRO New Export Power Consortium standards and certification area, and a sales channel development support advisor and international support advisor for the Organization for SME Support Japan, where he continues to support small and medium-sized Japanese companies with cross-border EC.
We are also a certified consultant for eBay Japan, and is familiar with the latest rules and policies for selling on global EC malls such as "eBay", "Amazon", "Shopee", "Lazada", and Chinese e-commerce malls such as "Taobao", "T-MALL" and “JD.com”. In addition, we also provide support services in cooperation with local governments, chambers of commerce and industry, local support businesses, and financial institutions.
If you have any questions about our cross-border EC support services, please do not hesitate to contact us or call us. We will be happy to provide you with free materials on cross-border EC.
Introducing the achievements of j-Grab.
We have built up a track record of supporting more than 2,500 companies in cross-border EC, and we have supported more than 250 companies in building cross-border EC sites and opening of overseas EC malls.From major companies and local governments to large-scale development, the track record accumulated since our establishment in 2010 is the No. 1 in the cross-border EC industry.