Do you have any troubles related to Cross-border EC?

Frequently Asked Questions

Is it possible to customize and transfer operations of Shopify and Magento built by other companies?

This is possible based on past examples, but may be difficult due to some older versions. Our experts familiar with Shopify and Magento will check the status of your current cross-border e-commerce site, mail server, database, and infrastructure, and give you appropriate advice. When possible, we will work with existing vendors to support the transfer process quickly and safely.

What will happen to the operation after the cross-border EC site is built?

We provide specialized support for operations as part of our companionship support. With Shopify, you don't have to worry about servers, so we'll focus on providing support for attracting customers and operation. As for Magento, we provide backup of customer information and product data, server security monitoring, security patches, minor version upgrade support, etc.

If you want to build Magento in the environment you already have, you will need to prepare a server environment for Magento to operate, perform backup, security monitoring, security patches, and minor version upgrades of Magento on your own.

In addition, the services provided by j-Grab does not end with the construction of a cross-border EC site. Companionship support includes global support and consulting, our cross-border EC consultants and expert engineers will provide thorough support from minor text changes, linkage with overseas EC malls such as eBay and Amazon, the latest rules and usage, tariffs, the cross-border EC situation in the target country, and international logistics.

Is it possible to build an EC site for Japan with Shopify or Magento?

Shopify and Magento are EC platforms that support multiple languages and currencies, so you can build and operate EC sites for the Japanese market without any problems.

Some of the customers that j-Grab supports are online stores that sell only in Japan in Japanese.

Is it possible to build and operate on a large scale with Shopify Plus and Adobe Commerce?

We can build both Shopify Plus and Adobe Commerce. Please consult with j-Grab, which has experience in building systems for government agencies and large corporations.

Can you develop Shopify apps or Magento extensions?

It may be possible to develop applications and extensions. There are two ways to do this: develop it at j-Grab, or ask a partner development company that specialised in application and extension development to do it for you, depending on the scale of development and specifications. We also offer consultations on the construction and development of intricate linkage functions, such as functions that cannot be provided by applications and extensions, linkage to your core system and inventory, and use of RPA.

What features can be added by apps and extensions?

Shopify and Magento allow you to add a wide variety of features by installing public apps and extensions.

Examples include eBay and Amazon listings and inventory integration, iPhone and Android applications, cash on delivery functions, recurring sales, pre-order sales systems, coupon systems, B2B quoting functions, blogs, SNS integration with Facebook, Instagram, etc., order status integration with Salesforce, etc., and even customer management, saving you time and money without having to develop from scratch.

How many countries can the cross-border EC selling in?

Cross-border EC platform allows you to sell to China, Europe, the United States, Southeast Asia, and other countries around the world, so there is no country you can't sell to.

There is also a function to exclude countries that you do not want to sell to, such as countries with distributors or sales reps, so you can limit the number of countries you sell to. You can operate a stable cross-border EC business by excluding countries with unfavorable logistics conditions and countries with a lot of problems and returns.

Do you have trial versions of Shopify and Magento?

Shopify is available for 14 days free of charge, and Magento has a demo environment available. You can actually experience the front end and admin panel. You can actually try out the front page and admin panel. Please try to list a product, create a category, or try the CMS function.

For more information, please get in touch with us at contact us page and ask for a Magento trial.

Is it possible to build a cross-border EC system other than Shopify or Magento?

It is also possible to build cross-border EC sites on EC platforms other than Shopify and Magento.

As of now, more than 95% of the companies are operating cross-border EC businesses built on Shopify or Magento. Please feel free to contact us for any questions regarding EC platforms.

Are there any other types of payments that can be supported besides Stripe and PayPal payments?

Stripe is the most popular international payment method for Shopify and Magento. Of course, PayPal payments can also be implemented, with Shopify charging an additional 2% on top of PayPal's fee; with Magento, it is included in the initial build and available as soon as you have an ID. For other payment companies, GMO Payment Gateway, GMO Epsilon, Veritrans 4G, etc. can be implemented by installing an application or extension.

In addition to credit card payment, j-Grab's standard Stripe payment system offers a variety of payment methods that comply with global payment standards, such as Alipay and WeChatPay, which are necessary for sales in China.

I am dissatisfied with the fees for Paypal payments. Is there a solution?

For example, an overseas transaction settlement of less than 300,000 yen requires a fee of 4.1% plus 40 yen. In addition, when you transfer money from your PayPal account to a Japanese bank, a 3% exchange fee is deducted, which is definitely not a fee that can be ignored.

In this case, you can use our Stripe payment solution or open an overseas bank account to reduce the exchange fee to about half of PayPal's.

I'm not good at foreign languages, is that okay?

That's okay. j-Grab provides companionship support for cross-border EC stores and overseas EC mall stores after they have opened.

Our cross-border EC consultants, who are fluent in English, provide support for questions, consultations, refunds, returns, and problems that overseas buyers (buyers) may have. In some cases, a cross-border e-commerce consultant will provide you with a comment for reply or make a direct international call.

Cross-border e-commerce is often communicated in English, but in some cases, you may have questions in Chinese or other languages, but please be assured to start your cross-border e-commerce business.

It can't seem to finish in one meeting. Is this a problem if I am at overseas/ rural areas?

No problem. We will have an online meeting with you. Our cross-border EC consultants will consult with you and answer your questions as many times as you need until you are satisfied. Our cross-border EC experts, certified by JETRO, SME Support Japan, METI, and The Small and Medium Enterprise Agency, provide consultation and individual support to more than 2,500 companies in total, as well as cross-border EC seminars, consultations, events, and workshops. Even customers at overseas/ rural areas can be reached using teleconference tools such as Zoom, Skype, Teams, LINE, and Google Meet.

What are the details of the construction cost and operation costs of a cross-border EC site?

In order to build a cross-border e-commerce site, Shopify requires an initial construction fee as well as a monthly running support fee (with advice and coaching), while Magento requires monthly running support and server management fees.

Options beyond the standard build will vary depending on whether or not customisation is required, such as adding apps and extensions, linking to eBay and Amazon listings and orders, translation, photography, and the ability to automatically create invoices and international shipping slips using RPA.

Please feel free to contact us through contact us for a quote or consultation.

How can I leave my products to logistics and warehouse companies?

We will introduce logistics and warehouse companies that have partnerships with J-Grab. Please be assured that our cross-border EC consultants will introduce each company individually, explaining not only the cost, but also their strengths and weaknesses depending on the products to be deposited, as well as checking temperature control and picking quality.

In addition, we can also issue shipping slips and invoices using our own scenario coordination system that utilizes RPA, as well as the apps and extensions of logistics companies in Shopify and Magento using APIs of the logistics companies.

Where can I find the latest information on Shopify, Magento, and cross-border EC?

The cross-border EC blog is also updated irregularly by cross-border EC consultants. We also prepared topics include "What is Shopify", "What is Magento", "Comparison of Magento and Shopify", and "Cross-border EC using subsidies". In addition, you can download a free materials filled with know-how, like "Top Rated Seller (TRS)" to learn how to beat your competition on eBay, which allows you to sell to over 190 countries worldwide. We also post the latest information and cross-border EC seminar information on our official Facebook and Twitter pages.


Introducing the achievements of j-Grab

We have built up a track record of supporting more than 2,500 companies in cross-border EC, and we have supported more than 250 companies in building cross-border EC sites and opening of overseas EC malls.From major companies and local governments to large-scale development, the track record accumulated since our establishment in 2010 is the No. 1 in the cross-border EC industry.

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